For Companies

© Custometrix Limited

We help businesses deliver better customer experiences and drive business growth

Easily collect feedback from your customers

Engage your customers and employees through web forms, SMS, emails, QR codes, social media, chatbots and even your contact centre. We can easily integrate with your core platforms to automatically distribute surveys based on key events. This ensures you're constantly collecting feedback that is relevant, timely and actionable.

Insights that matter

Our powerful analytical tools will help you to understand what is really important to your customer segments, what their biggest pain points are and identify improvement opportunities that will make a difference. Whether you're measuring Net Promoter Score, Customer Effort Score, Customer Satisfaction, Customer Sentiment or even your own custom metrics; we've got you covered.

Reduce churn and drive growth

Easily connect your ticketing platform to directly engage with dissatisfied customers, initiate service recovery and reduce churn. Use the insights to strengthen relationships and reduce the cost and time of renewals. Monitor improvement initiatives and ensure they are making a difference to you and your customers.